arc storage faq

Where are you located?
arc Storage is located at 3525 Grant Line Road, New Albany, IN 47150. We’re just south of Indiana University Southeast! 

How do I contact you?
You can reach us at (812) 301-8814 or use our online form to contact us. You can also start the rental process online at www.myarcstorage.com!

What are your access hours?
You can use our storage units anywhere from 6 AM to 8 PM.

What is a humidity-controlled unit?
A humidity-controlled unit keeps items in a constant environment (50% relative humidity). To ensure climate control, our storage units are enclosed and therefore, resist dust, pests, jumidity and more threats to valuables. 

What is a temperature-controlled unit?
A temperature-controlled unit allows you to store nearly any type of item without having to worry if it’s going to get damaged by extreme weather conditions. Whether you want to store furniture, business documents, electronics, or a different kind of item, you’re better off with one of these storage units that keeps your items cool in the summer and warm in the winter.

Can I pay my rent online?
Yes, you can. Provided you have access to the internet, you can pay your bills with just a few clicks of a button – even if you’re in the middle of an adventurous road trip! Just access your account from our website.
    
Do I need a reservation?
No, you don’t need a reservation, but it is recommended to ensure the right size is available when you’re ready to move your belongings. For a quick and easy rental experience, just drive out to our facility and use our rental kiosk to reserve storage units, update your account information, and more!

How do you keep your facility secure?
Our self storage facility is surrounded by high-quality perimeter fencing and accessible through a security gate. There’s a variety of security cameras throughout the property, allowing us to provide a high level of security for our customers. Don’t hesitate to ask us for more information.
    
How do I get started?
There are several steps you can take. You can calculate the right space for you, check out our self storage tips, and rent right here online at www.myarcstorage.com.  You can do all of that right here on our website. In the meantime, feel free to contact us – our team will work with you on anything you need until you’re ready to start your next move!

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